Franklin Huynh 🤠
I have design background in consumer e-commerce and retail experiences for web and app.
I've solved complex problems for industry leading companies
📍 Design at Walmart (Search, Discovery, GenAI)
Case Studies
📄 (Link to Blog): Walmart – Generative AI Comparison
Enabling customers to find the right item that meets their needs faster, among the many choices available
Visual + Interaction Design
Product Thinking
3.6% FTB Conversion
1.62% ATC / Visitor
iOS App
🔐 (Password required): Nordstrom – Stores & Services
Bringing our heritage of service and connection to our customers digitally
Visual + Interaction Design
Product Thinking
517% Services Engagement
iOS App
🔐 (Password required): Nordstrom – Order Pickup
Offering more control and flexibility for customers picking up their orders
Product Thinking
$11.1M Topline Revenue
7% Store Pickup
Mobile web
Best Buy – Appointments
Improving discovery of receiving tech help in-store or at home
UX Research
8% Appointments Scheduled
60% Negative App Reviews (Appointments)
iOS App
Best Buy – Browse
Setting better expectations behind guided department category collections
Visual Design
4% Conversion
iOS App
Microsoft – OneNote Collaboration
Enabling collaborative note-taking and organization leveraging Microsoft Office integrations
UX Research
Concept/Vision
Desktop Web
