Hey, I'm Franklin 🤙

Product Designer

Product Thinking • Visual & Interaction Design • Design Systems

5+ years design experience in e-commerce + consumer facing roles for iOS, Android, and Web across mobile, tablet, desktop devices.

I've solved complex problems for industry leading companies

📍 Design at Chewy 🐶🐱

Featured Case Studies

Walmart – GenAI Search Comparison
🔐 (Password required)

Enabling customers to find the right item that meets their needs faster, among the many choices available

1.1% First-time buyer conversion

12.8% Re-engagement of tool

Nordstrom – Stores & Services
🔐 (Password required)

Bringing our heritage of service and connection to our customers digitally

1.6% Overall conversion

24k New alteration users (1 month after launch)

Nordstrom – Order Pickup

Offering more control and flexibility for customers picking up their orders

$11.1M Topline revenue

7% Store pickup

Best Buy – Appointments

Improving discovery of receiving tech help in-store or at home

8% Appointments scheduled

60% Negative app reviews (appointments)

Best Buy – Browse

Setting better expectations behind guided department category collections

4% iOS conversion

3% Android conversion